Shipping
US domestic shipping
We ship to anywhere in the US, including Hawaii and Alaska.
Processing Time
Orders are processed within 1-3 business days. You'll receive a confirmation email once your order has been shipped.
Shipping Rates & Delivery Estimates
We currently offer:
Standard Shipping (5-8 business days): $5.99
Expedited Shipping (2-4 business days): $9.99
Free Shipping on all orders over $100
International shipping
Currently, we are pleased to offer shipping within the United States only. However, we are excited to expand our reach internationally in the future as our business grows. We appreciate your support as we work towards making that happen!
Thank you for understanding, and stay tuned for updates on our international shipping options!
Returns & Exchanges
We want you to love your purchase! If something isn’t quite right, we’re here to help.
Returns
We accept returns on unworn, unwashed items with tags still attached within 14 days of delivery.
To start a return, email us at rubycollective@yahoo.com with your order number and the item(s) you'd like to return.
Customers are responsible for return shipping costs.
Once we receive your item, please allow 5-7 business days for your refund to process.
Exchanges
Need a different size or color? No problem!
We offer free exchanges within 14 days of delivery.
Email us to set it up, and we’ll guide you through the process.
Final Sale Items
Items marked as final sale, clearance, or custom/personalized are not eligible for return or exchange.
Damaged or Incorrect Items
If you received the wrong item or something arrived damaged, please contact us within 3 days of delivery so we can make it right.